Digital Service Transformation Division

Mandates

Aim to establish and develop a comprehensive Business Requirements Document (BRD) that clearly outlines the business needs, ensuring all stakeholders have a shared understanding of the objectives and requirements.

Actively collaborate with the Digital Service Development (DSD) Division and the Digital Operations and Maintenance (DSO&M) to facilitate efficient system development, ensure smooth implementation.

Onboard and manage stakeholders effectively through clear communication and continuous engagement.

Lead Business Process Reengineering (BPR) to optimize and streamline processes for better efficiency and service delivery.

Ensure Functional Quality Assurance by validating solutions against business requirements and expected outcomes.

Drive Continuous Improvement in processes, services, and technology to foster innovation and enhanced performance.